FAQs

What types of products does Decoriva offer?

Decoriva specializes in high-quality pet beds and innovative kitchen tools. Our product range includes items designed to enhance comfort for pets, such as the Cozy Round Pet Bed, and tools that promote hygiene in food preparation, like the TitanBoard.

How can I ensure the best fit for my pet bed?

To select the appropriate size for your pet bed, measure your pet while they are lying down in their natural sleeping position. It is advisable to add a few inches to the measurements to ensure adequate space for comfort. Our product descriptions include size specifications to assist you in making an informed decision.

What is the return policy for Decoriva products?

We have a 15-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy.

How long does shipping take?

All orders are processed within 2 business days. Standard shipping typically takes 5–10 business days, while expedited shipping is estimated at 5 business days. Delivery times may vary based on location and other factors beyond our control.

Do you offer international shipping?

Yes, we offer worldwide shipping to various locations, including the UK, USA, Canada, Asia, and Europe. Shipping rates and options are calculated at checkout based on the weight of your order and destination.

What should I do if my package is lost or damaged during transit?

If your package is lost or damaged, please contact us at decorivaa@gmail.com as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order or a suitable replacement.

Are there any customs fees for international orders?

Yes, international orders may be subject to customs duties, taxes, or import fees, which are not included in the total at checkout. These fees are the responsibility of the customer and can vary depending on the destination country.

How can I contact Decoriva for further inquiries?

You can reach us via email at decorivaa@gmail.com for any questions or concerns regarding our products, shipping, or policies. Our customer service team is here to assist you.